No assistance to reconnect fibre

I have been battling since 25 May to get my Vodacom Fibre moved to my new home. I call the call centre and am told that someone will get back to me. It’s going on three months now - I have no fibre but yet the debit order went off my account this morning for this service. I have a matric student at home that’s required to have an internet connection in order to do her school work.

It’s extremely frustrating as I am paying for a service I am not getting, and now end up purchasing data bundles for my child so she can do her schoolwork - and additional expense.

Either this contract needs to be cancelled by Vodacom as I am currently not getting the service I pay for or Vodacom needs to come and install the modem and connection.

I actually do not know who else to talk to as I have spoken to a manager at Vodacom as well.