No assistance to elderly

A disturbing telephone conversation I had to receive this morning from my 70 year old parents.<br> <br> Yesterday their one phone was ******, and going to Vodacom store to get another sim card registered and retain their old number was of no use.<br> <br> Your branch told them their sim is registered under Auto Page, Auto Page told them the system shows its a Vodacom sim.<br> <br> Facts are: They had this sim and number for over 10 years. They have always been a Vodacom customer and that number is prepaid. It was also a original vodacom sim card which we purchased years ago at your store.<br> <br> This number / sim card has been RICA and all they ask is for a new prepaid sim with their old number.<br> <br> I want to know if this is how you train your staff to handle customers, let alone aged individuals that request assistance with your own services?<br> <br> Now the number in question is ***<br> <br> It was registered to Mr PJ Tome<br> <br> Now please advise if you will be able to assist them with another prepaid sim card with their old number or if we as a family should move all our cellphone services with vodacom that is over 70 units to another network carrier.<br> <br> <br> I shall await your response.<br> <br> Thank you