AM
Anele M

1 reviews | Active since Dec 2024

13 Dec 2024, 10:48

No assistance!!! Receptionist

Got a home internet sim last year October, and this year they called to upgrade it to a LTE sim which I could also use on my phone and not only on my home router. Fine, I agreed as my phone has two sim ports, and it worked fine. Only shortly I started receiving SMSes with private and confidential info for a person I don't know, followed by calls, even at odd times of the night from strangers. When I contacted Vodacom about the issue as the sim number they issued is still linked to some one, they said they only wait 1 month before recycling a number and my best bet is to PAY them a minimum of R80 for a new number, which also may also be recycled. I am basically a receptionist for person I don't know. Never mind the POPI infringements, the persons balances, car tracker and everything reports on my phone. No assistance or solution from Vodacom. Poor service really.

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2024, 12:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team