No assistance provided in upgrading my phone and social media team does not respond to messages on FB

Dear Customer, 

 

Thank you for making us aware of your complaint. 

 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 

***Please note*** Beware of phishing ****s. 

 

Vodacom will not contact you via Whatsapp to request your personal details 

 

Regards, 

 

Vodacom Consumer Website Team