WC
Wade C

1 reviews | Active since Nov 2014

27 Apr 2017, 10:19

No assistance provided

<p>I called Vodacom customer care at 09:10am today for assitance with my email settings. I spoke to Sipho Mazibuko. I explained that I am unable to send emails. Firstly I pushed the "English" option and was greeted in an African language by Sipho. Secondly, It seemed as if Sipho was not understanding what I was trying to explain to him. Sipho had a total different set of settings with him than I had on my phone. He offered no assistance at all. Please Vodacom, can you get a Team Leader or Manager to give me a call so that we can resolve this matter. </p>

0
Replies (2)
Vodacom
Vodacom's reply27 Apr 2017, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 May 2017, 11:06
Official

Dear Wade,

Your query has been resolved.

Regards,

Craig

Best regards,