No Assistance, no service

We have business fibre with Vodacom, and our landlines run through the fibre. Our lines have been down for 2 days, we are not receiving calls from our customers and we are losing business. When we contact Vodacom via phone, there is an automatic response from a recording that they are having issues with their fibre and then the call drops. We've submitted requests for assistance on our online profile, we receive an email stating that they've received it, but still nothing, no assistance, no service nothing. But we still need to pay our account at the end of the month.