No assistance, no call backs, data bundles not apearing on my cellphone. Tired of calling vodacom

<p>my vodacom account has been suspended, payment was made on the 02/12 After numerous phone calls to account department and solution department no one has come back to me yet to explain why today 12/12 my data package is still not active 10 days later when payment was made on the 02/12 can someone please assist ????</p> <p>Ref no INC ********** 02976 (tel no ********** )</p> <p> </p>