No assistance! Just being sent from pillar to post.

This is my third complaint on the same issue. I went to A Vosacom Shop as the response from Vodacom suggested. Everyone is claiming to have sent emails but a week later my phone is still not working. I am floored. I wish I had words left! Vodacom is truly a horrible service provider, right down to their *********** forensic department. I've had enough!