1 reviews | Active since Apr 2017

14 Jul 2017, 09:06

NO ASSISTANCE, HELP OR SERVICE OF ANY KIND

<p>I have been on the phone with Vodacom the whole of Yesterday. They transferred me every few minutes and I still was not helped at the end of the day!!</p> <p> </p> <p>We (The Business: Shere Empowerment Centre) need proof of a signed contract of the account they handed us over for. Account Number: B ********** -4 , Cell Number: 082 ********** <br /> <br /> We will not make payment as we do not know what the account / bill / contract is. And we will not pay for services we do not know of or use.</p> <p>I want the signed contract or paper work that proves that the account that was handed over is ours (the business').<br /> And then also to be removed from ITC, as we have no record of this account we are being black listed for!!!<br /> <br /> If this does not get sorted out as soon as possible, we will have to take legal action against Vodacom.</p>

0
Replies (1)
Vodacom
Vodacom's reply14 Jul 2017, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team