SvdB
Susan van den Berg

1 reviews | Active since Jan 2015

18 Jul 2017, 10:01

No assistance from you or your debt collector Hammond Pole

<p>I have paid up my account through Hammond Pole a month ago already and have been phoning them, emailing them non stop to just get a paid up letter so that you guys can just cancel my account! I'm tired of you referring me to them for the paid up letter, Vodacom signed a contract with them and now I am making this your problem and not mine anymore to get that letter!!!!!</p> <p> </p> <p>Contact me on ********** 889 to get m,y ID so that you can get that letter.</p>

0
Replies (1)
Vodacom
Vodacom's reply18 Jul 2017, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team