NO ASSISTANCE FROM VODACOM STAFF

My phone was lost on the 30/11/2015, i called in to blacklist the phone and deactivate the number. The phone was found the same day and all necessary documents to reactivate including an affidavit was sent through to Vodacom.<br> <br> I confirmed with the Call Centre and the Vodacom Store and the documents were received, i was then advised that the turn around for reactivation was 48 hours, it is now more than 2 weeks and my number/phone has not yet been restored.<br> <br> The Vodacom Direct Store in West Street, Durban always seems to be offline when there is a query but they are always online when its time to purchase new products and services. Staff at the front office are supposed to be ambassoders of the Company, not keep passing the buck and playing the blame game as if this is a sling back contest between the stores and their call centre.<br> <br> WIth this disgusting service i am not sure whether Postpaid customers are given preference over prepaid. I will now be porting ,my number to the better network MTN -- thanks for the useless, pathetic and no service VODACOM!