No assistance from vodacom regarding my migration

I've been having issues with vodacom since 2020 to date. I'm getting no assistance wrt a migration issue which we had to pay an amount of R5142. I received a call from vodacom yesterday saying that they logged a call for my request. I need answers but I'm being pushed left right and center with little to no assistance. I would not recommend vodacom to anyone. It is now 2022 2 years later and still I'm getting told they can't access my information I need to contact legal which I have multiple times, now legal tells me I need to call customer care and they too can't assist me. I need help!!!!!