HR
Heinrigh R
1 reviews | Active since Oct 2017
15 Aug 2022, 11:41
NO ASSISTANCE FROM VODACOM PRE-LEGAL.
I have been trying to sort out my Vodacom account since 22 December. Every 2 weeks I call and then they say they will fix the problem and the last 2 weeks when I phone, you can't get to pre-legal on there number of ***. Then customer care puts you through, just so that the call can be dropped or the phone put down in your ear.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Aug 2022, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Aug 2022, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HR
Heinrigh R's updateReviewer Update
23 Aug 2022, 07:29Good Morning,
I have contacted pre-legal for almost 6 months now as well emailed them as per their request on the 8th of July... but as per promise above, no calls to me. I will do it again, but as always no customer service
I have contacted pre-legal for almost 6 months now as well emailed them as per their request on the 8th of July... but as per promise above, no calls to me. I will do it again, but as always no customer service
HR
Heinrigh R's update23 Aug 2022, 07:29
Reviewer Update
Good Morning,
I have contacted pre-legal for almost 6 months now as well emailed them as per their request on the 8th of July... but as per promise above, no calls to me. I will do it again, but as always no customer service
I have contacted pre-legal for almost 6 months now as well emailed them as per their request on the 8th of July... but as per promise above, no calls to me. I will do it again, but as always no customer service
HR
Heinrigh R's updateReviewer Update
29 Aug 2022, 09:02I did as Vodacom asked and mailed them with all the proof as well as the whole history. Got this reply and guess what, still does not work.
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image.png 26.36 KB
HR
Heinrigh R's update29 Aug 2022, 09:02
Reviewer Update
I did as Vodacom asked and mailed them with all the proof as well as the whole history. Got this reply and guess what, still does not work.
image.png 26.36 KB
image.png 26.36 KB