AN
Amanda N

1 reviews | Active since Feb 2011

16 Feb 2019, 08:36

No assistance from Vodacom on double billing problems and billed for non-existent service

SECOND REQUEST!!!!!!!!!!!!!!!!!!!! &*%^$#@$%@&^*()*^&%#$#@#@$%@#$%#%%(())*)(#$@!#$$$ SR's closed WITHOUT being resolved or I am being contact. When I phone there the person that is suppose Mrs J Peterson work with the account is never in the office and when you leave messages she never phone bac****!!

No assistance from Vodacom on double billing problems and billed for non-existent service I have a major problem with Vodacom as I have logged 2 incidents regarding my fibre installation where I got billed double and also getting billed or VIOP service that is non existant. I have followed up 5 times on the 2 incidents and I do not get anywhere. In the mean time vodacom goes bos and keep on billing the living daylights out of me. You guys for real....you offer a service, then when we take it, you double bill us or bill us for a non existent service and then you refuse to assist when we point out the problem. If I don't pay my bill then all my services gets suspended, which means this dumb idiot must keep on paying while vodacom ignores my plea for help. Seriously, vodacom, it is time for some good competition where we actually gets help when we ask for it, also a company that will look after their clients, quite the opposite as greedy vodacom.

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Replies (2)
Vodacom
Vodacom's reply16 Feb 2019, 11:11
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Feb 2019, 14:34
Official
Dear Amanda, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

We have received feedback from our FTTH team and we believe that Joey has been in contact with you to provide feedback. 

Regards, 
Vodacom Consumer Website Team