MG
Michael G
1 reviews | Active since Jan 2015
07 Dec 2020, 15:07
No Assistance from Vodacom Fibre
Having the worst experience from Vodacom Fibre department, my line has been down since Monday the 30th November. Opened a ticket on the day and still have not received feedback or even a technician come out to have a look at the problem a week later. In times of COVID were I am working from home, kids schooling from home you would expect some urgency from Vodacom. I have reached out to them several times even on social media platforms but no urgency at all. Definitely reviewing all my contracts after this.
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Replies (2)
Vodacom's replyOfficial
07 Dec 2020, 17:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 17:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MG
Michael G's updateReviewer Update
10 Dec 2020, 13:06Hi Vodacom Team,
Two weeks later and still no assistance from you technical team or even a call from your escalations department. Its really poor service that I am getting here, Im struggling to be productive at work because I do not have a steady connection while vodacom debits me monthly.
Two weeks later and still no assistance from you technical team or even a call from your escalations department. Its really poor service that I am getting here, Im struggling to be productive at work because I do not have a steady connection while vodacom debits me monthly.
MG
Michael G's update10 Dec 2020, 13:06
Reviewer Update
Hi Vodacom Team,
Two weeks later and still no assistance from you technical team or even a call from your escalations department. Its really poor service that I am getting here, Im struggling to be productive at work because I do not have a steady connection while vodacom debits me monthly.
Two weeks later and still no assistance from you technical team or even a call from your escalations department. Its really poor service that I am getting here, Im struggling to be productive at work because I do not have a steady connection while vodacom debits me monthly.