No Assistance from Vodacom - Account Suspended.

My January debit order was unpaid (my fault), however on the 6th January 2026 I received an email from Vodacom to say that to AVOID SUSPENSION I must click on either option 1 - Which commits me paying the amount by the 25th of January or option 2 - Where I would make a direct payment into Vodacoms account. I select OPTION 1, and received an automatic reply to say that this was submitted to Vodacom. Vodacom received this (as confirmed telephonically with them), but my service was suspended anyway. When discussing this with the call centre, they say I must speak to account, then I speak to account and I'm referred back to the call centre. No one seems to be willing to assist. Clearly the letters that are sent out to "AVOID SUSPENSION OF THE ACCOUNT" is false and misleading and LIES.