NO assistance from Vodacom!

I have been with Vodacom my whole life.. My contract is due for an upgrade and another service provider has offered better rates, when I called Vodacom to cancel my contract they tried to match what the other provider offered. On my account there are also amounts that I have no knowledge of what they are for and when I requested an itemised bill the line is just conveniently dropped, so I need to call again go through the verification process for security purposes load of ******* and then speak to someone new and start the discussion over again. When it gets to the hard part and no one has answers for me the line is just conveniently dropped again.. And so this continues to the point of frustration.. Where I end up giving up. This is just unacceptable service and I’m deeply disappointed with Vodacom. I will now just write off the amounts that have been taken off my account for years it appears and I will be cancelling my contract without any resolution or answers to my questions.. Absolutely disgusted with the service at Vodacom…