1 reviews | Active since Jul 2011
No Assistance from Vodacom
<p>I am going to keep this one short. After over 25 phone calls to Vodacom to ask them to send me the correct phone that I ordered on my upgrade, I just get transferred from person to person and depratment to department. Sometimes even just hanging up on me. I ordered a Samsung Galaxy S7edge Black pearl (128GB) that comes with a Samsung Tab3 lite on a R699 pm package. I finally received a Galaxy S7edge Black Onyx (32GB) with the Tab3 Lite. So the phone is not a 128GB but a 32GB. I specifically ordered the 128GB. My first online upgrade was just cancelled without my knowledge and I then spoke with a friendly Supervisor that said that she will sort out the issue for me and reorder the upgrade. Now the phone is wrong and I cannot get joy out of any of the *********** agents that I keep getting patched through to.</p> <p>I would like a supervisor to call me on my cellphone linked to reference number 1- ********** ********** .</p> <p> </p> <p>Please get in contact with me ASAP as I am now at the point of cancelling all my contracts with Vodacom because I cannot understand how you can run a buisness with *********** staff like I have been dealing with.</p> <p> </p> <p>Thank you </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
