SV
Stefan V

1 reviews | Active since Jul 2011

05 Apr 2017, 08:43

No Assistance from Vodacom

<p>I am going to keep this one short. After over 25 phone calls to Vodacom to ask them to send me the correct phone that I ordered on my upgrade, I just get transferred from person to person and depratment to department. Sometimes even just hanging up on me. I ordered a Samsung Galaxy S7edge Black pearl (128GB) that comes with a Samsung Tab3 lite on a R699 pm package. I finally received a Galaxy S7edge Black Onyx (32GB) with the Tab3 Lite. So the phone is not a 128GB but a 32GB. I specifically ordered the 128GB. My first online upgrade was just cancelled without my knowledge and I then spoke with a friendly Supervisor that said that she will sort out the issue for me and reorder the upgrade. Now the phone is wrong and I cannot get joy out of any of the *********** agents that I keep getting patched through to.</p> <p>I would like a supervisor to call me on my cellphone linked to reference number 1- ********** ********** .</p> <p> </p> <p>Please get in contact with me ASAP as I am now at the point of cancelling all my contracts with Vodacom because I cannot understand how you can run a buisness with *********** staff like I have been dealing with.</p> <p> </p> <p>Thank you </p>

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team