No assistance from the Store owner & Store owner

<p>I have a huge problem with vodacom in Atlyn branch atteridgeville, I went there today to cancel my contract and they didn't want to assist me, they keep sending me from pillar to post,the manager gave me a number ********** ,she says I have to call this number if I want to cancel, when I call this number they tell me to go back to the store to cancel,(I took a contact phone on the 29th of Apr, the phone had a fault with the camera, I took the phone back on the 30, requested to have the phone swapped, they refused to swap the phone for me they told me that the phone has to go for an assessment that's when I can only get a new phone, up till today I dont have the phone, the only thing I have is a statement from vodacom that I am owing them) but what are they billing me for if I don't even have a phone, I went to the store and they told me they can't assist me, WHO IN VODACOM CAN ASSIST ME</p>