No assistance from customer service agents (3 calls logged)

Hi,

I have Vodacom fibre. I have been having a problem with my line in terms of speed and connectivity. Was told the vodacom router is problematic. Was told to email ***@vodacom my new router details (I got my own non vodacom-router) so they could assist in setting up my new router.

I did that on 7 January 2021. No response. I called last week about the same problem. A SR number was logged to technical to help setup my new router.

I called today and was told last weeks call was closed (i did not get a call, sms, email).

Now the agent logs another call for me. Another SR number to technical.

I am getting no joy at all from Vodacom fibre and I want to cancel my service.

Absolutely terrible service from your team.

Vodacom should have a technical team to assist us. These endless calls and getting no help does not allow me to keep my confidence in vodacom.

Please escalate this so i can be helped.