NO ASSISTANCE FROM CUSTOMER CARE DEPT

On the 13/04/2021 I sent an email to *** enquiring when my contract would end as i would not be renewing it - No response received to date. Sent another email on the 12/08/2021 asking when last payment would go off and to ensure this contract is cancelled - no response received to date sent email again on the 03/09/2021 requesting cancellation - no response. I tried calling in on the 03/09/2021 and as also noted in my email on the same day your Customer care line and Artificial intelligence program is not helpful at all. received an SMS from 082135 stating i would receive an email confirming my exact cancellation date - NO EMAIL RECEIVED. i called in now and spoke to Boitumelo Mohlasedi who says i went about cancelling in the wrong manner and the contract hasn't been cancelled as it takes 30days - she refuses to acknowledge that not receiving an email back from customer care who could have responded and guided me on how to cancel this contract which is for my son, since i am with Cell C who is definitely more competent! and i now need to be disadvantaged because no one bothered coming back to me or replying to my numerous emails. That is sad and pathetic service from a customer care dept. and generic email address I WANT NO FURTHER DEDUCTIONS GOING OFF MY ACCOUNT! CANCEL THIS CONTRACT!!