No assistance from call centre on data balance viewing

<p>Since March I have not been able to view my data balances on the myvodacom website. I've tried logging on using different devices (laptops and cellphones) to no avail. I contacted them in March about this and they said someone would investigate why and then get back to me. I gave them my MTN number to be contacted on as I only use vodacom on my wifi router. Till this day I have not heard anything from them.</p> <p> </p> <p>When I call again today (28/4/2017) wanting to get my data balance and see what is the problem with me being able to view the balance, I was told that an sms was sent to my number telling me what additional information I would need to submit for them to follow up on the query. This sms was allegedly sent on 23/03/2017 to my wifi router number which I cannot receive sms's on. This was after I'd specifically told them to contact me on my 083 cellphone because the vodacom number is a wifi router number.</p> <p> </p> <p>Now I'm being sent from pillar to post and they still cannot resolve the issue or inform why the sms was sent to the wifi number. I can't wait for the contract period to be over and then I can leave this service provider. If they're not *****ing and overcharging on data then they're *********** in customer service.</p>