No assistance from call centre

Vodacom online is the worst service you will ever encounter. I took out a online contract with a sim only deal. I paid for the contract in advance and received the sim card two weeks ago. I did a port of my excisting number and receievd a sms that the port was done. However the old sim is still working and my new vodacom sim is still not working. I contacted the call centre on 135 and that is were I lost all my patience. There is no consultant to speak to just a robot. There is no way of being assisted and no voice prompts to help. I went instore and they could also not assist me and said I should call 135. I advised that they should call 135 and they advised me that they can’t even get to the right option to query the status of the sim. A vodacom employee that can’t even navigate to the right option as all there is only a robot. The manager also stated that alot of client come in as a result of this and customers cannot be assisted. Multiple emails have also been sent with no feedback. How is this fair towards a paying customer. There needs to be consultants in your call centre that can asssit.