HP
Herman P

1 reviews | Active since Apr 2018

10 Apr 2018, 11:02

No assistance for long standing client.

A ********** LG G6 phone and contract was taken out on my name in Capetown, I live in Pretoria. I managed to determine that my ID had clearly been forged, but it is clear that the photo on the ID is not mine. Despite this not being my fault I transmitted an affidavit with more than enough proof to assist Vodacom is resolving this issue. Vodacom failed to even acknowledge receipt of the proof transmitted to them as it was much easier to simply hand me over to their debt collector.

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2018, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team