No assistance, feedback or sorting.

Still trying to sort the same issue since May. I spoke to Olivia yesterday. She could not tell me who in legal updated the credit bureau or send me email proof that it was done. This is the second complaint and everyday some unknown person with no proof states it will take 5 to 7 days to update the credit bureaus. I am waiting for proof that it was done in May and 3 July and now again. The last time the credit bureau was updated reflects in January. Vodacom could make a call and follow up as per credit bureau. Olivia stated I would get an update and proof that it was done and sorted. Still waiting. I even provided Olivia with a number she could call. I understand why the complaints are so high, not even the people dealing with the complaints assists or provides feedback when they say they would. So since May it has taken Vodacom 5 to 7 days to assist everytime and it is still not sorted?