LP
Lee P
1 reviews | Active since Oct 2015
28 Oct 2020, 09:32
no assistance
Good Day.
I went to Vodacom Canal Walk Mall yesterday to drop my cell phone for repair as its insurance. I asked for "spare" phone and I was turned away advised there is no " spare' phone available. Please explain how this is possible as this is a main store.
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Replies (2)
Vodacom's replyOfficial
28 Oct 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Lee P's updateReviewer Update
28 Oct 2020, 17:08Not happy with the reply. COMPLAINT TO ASSISTANCE. WILL BE SENDING A COMPLAINT TO CEO AND CGSO
LP
Lee P's update28 Oct 2020, 17:08
Reviewer Update
Not happy with the reply. COMPLAINT TO ASSISTANCE. WILL BE SENDING A COMPLAINT TO CEO AND CGSO