No assistance, Cannot help!!

I am due for my upgrade and considering my option searched online to get an idea of the deals available, upon dialing the 'sales & upgrade' number I am told I cannot be assisted due to the fact that a new system is being put in place for security purposes. When I ask to get put through to someone who would be able to assist me the lady who answers that extension then tells me that I've dialed the wrong number and I need to go back to the person who just put me through as they are supposed to assist, When I ask to be put through to customer care so I can make a complaint, I am out on hold for an extended period.<br> Thumbs up Vodacom!!! looking at Cell C options now!!