No assistance, but quick to take your money

To whom it may concern<br> <br> I have cancelled my contract because of having issues with money being deducted from my account 1.5 years ago for services I cancelled a year before, I have contacted customer care lines numerous times to get to the bottom of this. I can't recall how many times I was my problem was escalated and management would contact me(which never happened). I decided to cut my loses, and cancel my contract on the 25th of October 2015 as my contract expires on the 25th of November 2015.<br> This morning I checked my airtime balance, low and behold my contract was still active which means yet another meaningless cause. Which further means I will be billed yet another month, After phoning *** yet again, AGAIN there was no record of my call. I was made out to be a ****. I now have to wait until the 4th of November and can't use any of my airtime until the dispute has been sorted out.<br> Is this the service we have come to accept from Vodacom? I checked, and yet again money was deducted from my account after my contract was supposed to be cancelled.