1 reviews | Active since Mar 2017
No assistance, Bad service and No Direction
<p>I have recently telephonically upgraded one of my contract numbers. The device to which I upgrade was to be delivery and when I called to follow up the first time they told me the device is out on delivery.</p> <p> </p> <p>Two weeks later still no device and no communication as to whether the upgarde is sone or not. When I call the very number I upgraded on they send me around to different counsultants saying they are referring me to the "upgrades" department. This morning i spoke to 6 different consultants and none of them could help me.</p> <p>Two occasions I called and they are "offline".</p> <p>I want nothing to do with Vodacom contracts no more. I have three and I will cancelling them all at expiration.</p> <p> </p> <p>I would like assistance to stop the upgrade.</p> <p> </p> <p>Enough with the poor service. Its like dealing with government offices.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
