GA
G.K Anonymous

1 reviews | Active since Mar 2017

24 Mar 2017, 10:36

No assistance, Bad service and No Direction

<p>I have recently telephonically upgraded one of my contract numbers. The device to which I upgrade was to be delivery and when I called to follow up the first time they told me the device is out on delivery.</p> <p> </p> <p>Two weeks later still no device and no communication as to whether the upgarde is sone or not. When I call the very number I upgraded on they send me around to different counsultants saying they are referring me to the "upgrades" department. This morning i spoke to 6 different consultants and none of them could help me.</p> <p>Two occasions I called and they are "offline".</p> <p>I want nothing to do with Vodacom contracts no more. I have three and I will cancelling them all at expiration.</p> <p> </p> <p>I would like assistance to stop the upgrade.</p> <p> </p> <p>Enough with the poor service. Its like dealing with government offices.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2017, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team