No assistance at Vodacom-Vodaworld

<p>My cell phone contract ended 1 January 2017 and I was supposed to be refunded by Vodacom for an amount they took in error after the termination-this was never done. I also have a 3 G Tab which was ‘flaunted’ to me by a promotional company acting on behalf of Vodacom South Africa. The Tab is not charging at all and I went to Voda World to request that the Tab be repaired. I was informed that the charging pin inside the Tab is broken. I was requested to provide the IMEI number, the problem is that we do not have any documentation or stickers on the Tab anymore. The lady that assisted us said Vodacom cannot assist us at all, surely there must be a way for Vodacom to be able to trace the IMEI number for the Tab, they issued me with the Tab and must surely have records of this Tab. I am expected to pay for this Tab that I cannot even use?</p> <p> </p>