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gjansenvanrensburg G

1 reviews | Active since Jan 2017

08 Feb 2017, 22:56

No assistance at my local branch or Customer Care

<p>After having a problem at my local branch Middelburg Mall. They deduction my account for a cellphone the made an error with to my name. After 4 months and no asssistance a advisor called and said he will help. 1 Month later no news from the person (Faiek Mohamed)who said he will keep me informed</p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team