KN
Kediboni N

1 reviews | Active since Aug 2017

12 Aug 2017, 16:50

No assistance at all they will send you around like crazy person

<p>I once had a contract phone with Vodacom I did a premature cancellation and asked them to close the account after couple of months they was a debit order that went off my account when I call the call center they said I have upgraded the phone.i was shocked and angry I went to Voda world and submitted the document that they required did a follow up cause no one bothered to call.ref number 1/ ********** ********** and the other ref 1/ ********** ********** ref ********** but no call or feedback pathetic service I wouldn't advise any one to apply for contract phone at Vodacom cause after closing the account they upgrade the phone without your knowledge that's ***** cause i never upgraded any phone.know no one is willing to assist they send statements that I owe them of wich I cancel l their so called contract long time ago.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Aug 2017, 13:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2017, 14:46
Official

Dear Kediboni Nakana,

Thank you for your patience.

Feedback has been provided via email.

I do apologise for the delay in response.

Regards,

UW