NO ASSISTANCE AT ALL

I've been a loyal customer of vodacom for more than 3 years, I had my contract with vodacom for more than 3 years but recently they have shown that they do not appreciate it any more.

I sent an email to customer care and to subscriber collections explaining clealy that I know I missed payment and it is because that I am currently unemployed and It has been the case since March.

Further more I explained that I am waiting for UIF and as soon as it is sorted I will make a payment. I only ask that they unlock my services then the guy from client care called me and told me that he understand but he is not in position to help me, people who are able to help are those in Subscriber collections and I must call them instead.

But they beat me to it they called me and we had a discussion I explained my unemployment situation and that I really need my account unlocked. but instead I got turned down and was told to make a payment first. It is funny that Vodacom refuses to see reason during this difficult time. I am angry and dissapointed.