No assistance at all

I was ****** and had my phone taken away from me at gunpoint,tried calling vodacom the same day sunday the 14th april only got to the ivr i wonder if they still have agents who work there as the ivr could not assist in blocking my number so these people who took my phone kept on calling/sending messages to people that i frequently contact asking for money etc.THE 18 I bought a new phone the nightmare of trying to do a sim swap.Ended up going to randburg square got there at 16:35 after calling them and finding out from them that they close at 17:00 .I got no assistance spoke to an indian/colored guy who said they had shut off their systems as they are about to knock off .I begged to have my sim swapped but was told to call the ivr even when i explained to them that their ivr no longer has the option of holding for an agent he could care less.Very bad service from vodacom and this has made me decide to port my sim after getting the sim swap to another network .