no assistance

Hi I have been trying since December to sort out content services with Vodacom. they have pushed me from customer care to accounts forth and back. I pay my monthly subscription fees and BIS fees ever month. they have deleted my line because of content services which I have been trying to sort out since December requesting what is it that they are charging me for. Now they logged a mail to WASPA but they refuse to re-activate my line. I pay every month my account for almost 5 years now. And now I cannot use my phone?? they first want to see WASPA crediting the amount and then I have to go and re-activate my line. Which is not fair. I pay my account every month so why delete my number because since December they could not assist in getting it sorted out. My kids school has that number what is something happens how is the school going to be able to get hold of me. Now I am looking like the bad one but I only asked them to provide me with what they are charging me for. surely a customer has the right to know what the charges are for, before paying ??? I need my line to be activated ASAP. I even paid a hundred rand more this month to avoid anything and still that is no good.