NO ASSISTANCE!!

Dear Vodacom,<br> I have a my choice top-up contract that was previously owned by my sister. Because she is much younger I have activated the parental control option. Currently I have taken the contract back and would like to cancel this option. I was told to go into a branch to get it resolved. I have been twice in a branch Vodacom East Rand Mall and a very helpful lady assisted twice already to cancel the option but seemingly there is a problem and she cannot cancel it. I phoned customer care earlier today and they can't assist me to cancel the option. Currently the phone is unusable I cannot access any apps or browse for example takelot,ebay or price check. Please can you resolve the issue or should I just go to a Cell C shop and consider a buy out contract from their side. Please don't tell me to go into a Vodashop because I will rather go to a Cell C shop if you can't resolve the issue.<br> <br> Regards,<br> FJ du Preez