No assistance

I received numerous calls from a consultant from Vodacom with regards to my query however to date the matter has not been sorted. Vodacom is unable to locate my account but they were able to list me on ITC with my ID number...this account is affecting my credit score negatively.

My phone was ****** more than a year ago. I could not get my number back that I had used for the cash advance. And just as I informed the Vodacom consultant I had to get a new cellphone number and I cannot remember the number that I was using. I did advise the consultant to check with my ID number if the account can be located for payment. However Vodacom is unable to do so.

How is it possible that Vodacom can list me on ITC using my ID number but cannot locate this account. You haven't even stated the amount that I need to pay because Vodacom still cannot locate the account. I don't remember the number I used to acquire the Cash Lend but I know my ID number and so does Vodacom since Vodacom listed me on ITC using my ID number and not my cellphone number.

My initial email was sent in Feb 2024 to no response and it's almost October 2024 and this matter has not been resolved because of a cellphone number which was ****** from me in a very harsh way and I simply cannot remember the number.

Vodacom needs locate my details for payment or take me of ITC. I am tired of this account and matter, going back and forth for many months now.

I am health care worker who' works grave yard shifts and is not always on my phone. I do apologize for the inconvenience caused.

Vodacom please sort this matter out ASAP. Since Feb til now no one seems to assist me.

The amount owing is R252 with interest imagine being listed on ITC for such a small amout. I'll end up paying more because of Vodacom

*** is my number