No assistance

I upgraded my contract , my Vodacom App shows that my Bill so far if R4416.91 . My statement shows R2800. I called Vodacom and a consultant assured me the money will not be deducted off my account . Last night I spent an hour on the phone with Vodacom to correct this situation. At the same time Vodacom’s system decided to not allow me to send airtime to my family members. However, that this function can only be changed by the end of the month. Vodacom , if your system has a failure it’s not my problem ... so I don’t want to hear that nobody can assist me.

The worst part of last night . I am trying to change a debit account from mine to a business . I have made 4 calls with many escalations trying to fix this problem . I sent them all the documents and still my problem is not solved . Vodacom I want you to call me on ********** 531.

I would not recommend Vodacom to anyone and I certainly think that porting my contract is the wise thing to do here.