LM
Loretta M
1 reviews | Active since Jan 2019
04 Jan 2019, 17:01
No assistance
Shocking Technical service. Spent an hour at Northgate with issues linking fit it to phone. Said I had to go to Cresta as there had bqeen problems with Huawei. 45min in queue, over 1 hour of tech hitting buttons get told not compatible. Now in queue for over 30min to speak to Sales why they recommended phone that does not work. Now told to go back to original store.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Jan 2019, 09:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2019, 09:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LM
Loretta M's updateReviewer Update
10 Jan 2019, 09:44I am still waiting for some form of contact, sending a promised response and NOT delivering just reinforces the bad experience. I have been supp**** a phone that does not work.
LM
Loretta M's update10 Jan 2019, 09:44
Reviewer Update
I am still waiting for some form of contact, sending a promised response and NOT delivering just reinforces the bad experience. I have been supp**** a phone that does not work.
Vodacom's replyOfficial
16 Jan 2019, 12:23Dear Loretta,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply16 Jan 2019, 12:23
Official
Dear Loretta,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,