1 reviews | Active since Jan 2017

23 Jan 2017, 09:37

No Assistance

<p>I have been calling Vodacom the past two weeks with regards to Data bundles. I pay for bundles but at the start of this month I didn't receive any. I then called the Call Centre and I was assured on both calls that within 24 hours my data bundles will be loaded. Nothing has happened and it's been over 4 days. </p>

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Replies (2)
Vodacom
Vodacom's reply23 Jan 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jan 2017, 10:28
Official

Dear Mr Zulu,

I was unable to reach you on your number but an email has been sent.

Regards,

Cassandra