SB
Sarie B

1 reviews | Active since Dec 2010

08 Sept 2016, 09:27

No assistance

<p>Someone opened a ********** vodacom account on my mothers name via autopage. Now vodacom keep in refers us to autopage which doesn't exists anymore. The account is standing already on R12000.00. I really wish that someone of vodacom can just call my mother and help her. Please she is a pensioner and the installment is going off her account. Vodacom also said that they can not do anything or refund her money due to the account was opened by autopage and they must assist my mom. The reference number we received from vodacom S3-GXH3V-VXYIM. Account number with vodacom is NA ********** and the cellnumber is ********** 872. My mothers name is Aletta Kok</p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team