NO ASSISSTANCE WITH UPGRADE
<p>Last week Wednesday I called the call centre number ********** and spend almost 2 hours on the phone with advisor assissting me with my upgrade. After giving him delivery details for my new phone, he expalined that delivery will take place in 5 working days. I called yesterday 28/03 to follow up as nothing delivered, To my surpise they cant pick up anything regarding my upgrade on the system and I asked to be called back with feedback. Today once again, I called from my side still not receiving any calls from Vodacom, spoke to an advisor who said he still cant pick up anything on his system, I informed him that I refuse to go throught the whole upgrade discussion again their calls are recorder they must listen to my call from last week Wednesday, once again the advisor put me on hold for 45 mins waiting for someone to assisst. Eventually I hung up. I cant spend 2 hours each day with Vodacom on the phone.After being a loyal Vodacom customer client for 17 years, I'm done. I want an advisor to contact me so I can cancel my contract with Vodacom, so I can go to cell C.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
On 29 March I loaded this complaint. Where I immediately got this automated reply from Vodacom. After trying to contact them again from my side my complaint is still not sorted and being transfered from pillar to post and spending another 2 hours on the line from my side. This complaint is still not sorted and no one ever calls back.
On 29 March I loaded this complaint. Where I immediately got this automated reply from Vodacom. After trying to contact them again from my side my complaint is still not sorted and being transfered from pillar to post and spending another 2 hours on the line from my side. This complaint is still not sorted and no one ever calls back.