No assisstance after 6 weeks and 22 calls

<p>2 x Mobile rooters 5GB was delivered to me from Vodacom. I called them several times to activate the simcards on these rooters.After 10 days I phoned Vodacom to cancel and collect BOTH rooters because the simcards was still not activated. The courier came to collect BOTH the rooters the next day. I was told by Vodacom to phone them after 3 days of collection to confirm cancelation on BOTH the contracts. I did phone (21/10/2016) and it was confirmed that BOTH was cancelled. On receiving my bill for the month (I have 4 existing contracts with vodacom) I noticed that 1 rooter was not cancelled. I again phoned Vodacom After sales ( 16/11/2016) and they said that it was a mistake on their side and that they will sent a mail to the accounts department to cancel the contract and pay me a refund after 21 days as I did cancelled the contracts before the 14 days that i had to cancel. Today (24/11/2016 ) I phoned again just to see if they have cancelled this contract. I was amased to hear that the contract was still not cancelled. I phoned the following numbers AGAIN and nobody could assisst me in canceling this contract. ********** ********** ********** . As a customer of Vodacom I am very dissapointed in the service/no sevice that I received. Why would I sent back 2 x Rooters and only cancel one of them????????</p>