No answers on anything

R/e: ACCOUNT; I- ********** 2. SMART S+ CONTRACT

Good day

I am an a exiting client at Vodacom for almost 10 Years. Although son (A.P. Prinsloo. ID: 871 ********** 084) is the account holder, I am the payer and user.

I upgrade online on May 2017 from a U-Choose Flexi 150 to a Smart S+. On 30 September 2017, my son and I went in to Vodashop in Menlyn center regarding this high account I received every month. I ask to mygrade to a Top Up contract. They were very helpful and friendly.

1. On my account they charged me for two handsets. After questioning it, the consultant explain to me that I upgrade early and the old handset still has to be paid, but it was the last payment, and from end of October 2017 I only paid for; Handset 315.79 1G Data Promo 130.70 VAS Caller ID 8.33 Content Services 52.56 USSD 2.65 Above mentioned The put on writing for me.

We are in JANUARY 2018, and I still paying for TWO HANDSETS??? The call center lady I spoke to (Sharon) couldn't explain it to me

2. I don't understand my account. According to the App my account for 31 January 2018 is R828.49. According to Vodacom call center lady, Sharon, the only amount payable is R86.51. I ask her how is this possible as my handset alone is already R315.79??? Needless to say, she couldn't answer me.

3. I normally take 1G data as this is enough to see me tough in a month cause at work and home I use WiFi. This month I already went trough more than 2G!! How is that possible??? I want to know what happened to my Data. AGAIN the call center lady (Sharon) couldn't answers me.

So 3 problems and a call center lady couldn't helped me at all. Why is there a call center if they can't help a customer at all??

I want my problems to be solved before the end of this day. I need answers or my contract canceled because at my point of view VODACOM already take bridge of contract by charging me for two handsets although the one is already been paid in full.

Thank you Mrs. Prinsloo Cell: ********** (After 16:00) Tell: ********** (Office hours)