FvW
Friede-Mari van Wyk
1 reviews | Active since Nov 2023
07 Feb 2024, 15:51
No answers
Can we get answers PLEASE!?
For the last week we have been complaining to our contact person at the Mpumalanga Regional office that the signal disappears for hours on end and then comes back for a few hours. All she does is read or listen to the message but never answer our questions. This has been going for more than a week now.
We are a lodge outside Lydenburg, and to add to the insult, there is a Vodacom tower on the property.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Feb 2024, 07:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Feb 2024, 07:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
FvW
Friede-Mari van Wyk's updateReviewer Update
14 Feb 2024, 08:31Good morning.
Thank you for replying to my review and the phone calls so far.
Our contact person from Vodacom Mpumalanga told us the following:
Vodacom and MTN are sharing the hub in this area. MTN is responsible for paying the ESCOM bill, but they are not paying it, and so the electricity to the hub was disconnected by ESCOM. She also said they don't know how long it will be before the hub will be operational again.
This is the second time in 4 months that this happened now. In a way I understand the issue but from a customer's point of view, yet Vodacom claim that they are the best network in South Africa. Is this still true if they are sharing hubs with other networks?
Regards
Friede-Mari
Thank you for replying to my review and the phone calls so far.
Our contact person from Vodacom Mpumalanga told us the following:
Vodacom and MTN are sharing the hub in this area. MTN is responsible for paying the ESCOM bill, but they are not paying it, and so the electricity to the hub was disconnected by ESCOM. She also said they don't know how long it will be before the hub will be operational again.
This is the second time in 4 months that this happened now. In a way I understand the issue but from a customer's point of view, yet Vodacom claim that they are the best network in South Africa. Is this still true if they are sharing hubs with other networks?
Regards
Friede-Mari
FvW
Friede-Mari van Wyk's update14 Feb 2024, 08:31
Reviewer Update
Good morning.
Thank you for replying to my review and the phone calls so far.
Our contact person from Vodacom Mpumalanga told us the following:
Vodacom and MTN are sharing the hub in this area. MTN is responsible for paying the ESCOM bill, but they are not paying it, and so the electricity to the hub was disconnected by ESCOM. She also said they don't know how long it will be before the hub will be operational again.
This is the second time in 4 months that this happened now. In a way I understand the issue but from a customer's point of view, yet Vodacom claim that they are the best network in South Africa. Is this still true if they are sharing hubs with other networks?
Regards
Friede-Mari
Thank you for replying to my review and the phone calls so far.
Our contact person from Vodacom Mpumalanga told us the following:
Vodacom and MTN are sharing the hub in this area. MTN is responsible for paying the ESCOM bill, but they are not paying it, and so the electricity to the hub was disconnected by ESCOM. She also said they don't know how long it will be before the hub will be operational again.
This is the second time in 4 months that this happened now. In a way I understand the issue but from a customer's point of view, yet Vodacom claim that they are the best network in South Africa. Is this still true if they are sharing hubs with other networks?
Regards
Friede-Mari