1 reviews | Active since Dec 2016

20 Dec 2016, 15:15

No Answers ,

<p>i have 2 contracts with vodacom, the other one is my talet which is an open line, the other one is my direct line which is a top up, not there was some unfam**** activity on my tablet line and they locked both my lines, i then called them on the 7th to enquire about my lcked lines, they then told me that its a credit limit bare, that i have used R 8000 worth of data last month, i then disputed that based on the fact that i have never even reached R 1000, on my tablet so its imporsive, they logged a dispute, now my problem is that i literally have to call them everyday to request that they unlock my line and some days i have to hold for more than 20 min, todays service is even worse because i have called them twice already to unlock my line but nothng has been done since morning, why would i have a phone but not be abe to call nor sms nor do anything.. i am really apalled and frustrated at the same time because its now been 3 weeks, and there is no response from vodacom, no one has contacted me, and this kis my direct line that i use for business as well, why be loyal to a company that does not care about its customers, i am ready to go to any network at this point as i have lost all hope..</p>

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Replies (2)
Vodacom
Vodacom's reply21 Dec 2016, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Dec 2016, 15:16
Official

Dear Client

The Advanced Data Team confirmed that a credit was created and is reflecting in your Vodacom account, which reduced your balance.

Your account is currently active. Once again, we would like to apologise for any inconvenience caused.

Kind regards

Vodacom Consumer Website Team