No answer , trying to return a fualty product

Good day , I took out a contract on Wednesday the 25/02/2015 for the 4 g Wifi router . After I received it on Friday I switched the router on Saturday . The router can't pick up 4g signal .To give you a short description ( I have been trying to get hold of Vodacom , Saturday No answer , Sunday I tried to call was on the phone for 28 min no answer , Monday morning currently on hold and it's been over 40 min still no answer ..... They keep on telling me they are experiencing high call volumes ( I think everyone is trying to lodge an complain) But just for the sake I phoned Vodacom online for new contracts 082 178 44 and 5 seconds they answered ( but they could not assist ) So they will make sure they can get new business but the after sale service is ******** <br> <br> If you can phone me and try and get this sorted out ( don't think you will because you don't care , for the record I will return and cancel the contract due to bad service .<br> <br> P Marnewick <br> I*** contract nr <br>