No answer to query, is it because I am a white person?

Good day, to Vodacom, I hope you are reading this, as I doubt you will. As you have ignored my messages on Facebook messenger for the past week, I am still waiting to hear from you, about my Vodacom account query that unlogged with you more than a week ago, I do not know why you are ignoring me, I do not want to put the race cars in, but it looks like that, as when I phoned the customer service line, I could hear the consultant laughing and chatting to her college, but she refused to assist me, you must say if it is because I am a white person, or not, I request that you urgently look into my query I logged with Vodacom more than a week ago, thank you