No answer = no service

Yesterday I attempted to contact ***... I was on hold for 22 minutes at which point I had to hang up as there was still no answer. I was phoning from a Non-vodacom number so will have to pay for those 22 minutes. I attempted to contact them again today, was on hold for 37 minutes and they dropped the call. After listening to the same song over and over and over the phone rang and whoever picked up just dropped the call. DISGUSTING!!! This is how you treat new customers??? I'm wondering whether taking out these two contracts with Vodacom was a good idea because clearly after sales service is non-existant. You were very quick to take off money from my account for a contract that I am unable to activate. How is that you can debit my account without providing me with the facility to use my newly acquired contract. What am I supposed to do now? I refuse to pay for this incompetence and lack of service. At this point I would rather just cancel these two contracts. I shudder to think what the service over the next two years would be like.