No answer from Vodacom

Good day,

My name is Patricia Havenga, cell nr ********** 956.

In Oct 2017 a guy phoned me on my cell nr from mobi cell and gave me a upgraded contract (LTE APN) on my U Choice 200 on that stage. He told me that it wont affect my U Choice and that this LTE APN will be deducted from the U Choice 200 and wont cost me a sent more than R78 per month.

Reference number on 25 Oct 2017 LTE APN Approved 1- ********** **********

I didn't feel comfortable with this after I saw that my U Choice 200 money that was suppose to be left on my phone was not there.

I phone Vodacom 111 on the 31 Oct 07:44 Ref: 1- ********** ********** to try to sort this out for me because this guy of Mobi cell give me wrong information and I ask to put me back on my old package. With no success Im still not get any anwser from any one.

Here is the many of phone calls records to Vodacom to try to sort this out:

03 Nov 08:21 I made a phone call to vodacom 07 Nov 07:03 I made a phone call to vodacom 10 Nov 14:51 Ref: 1- ********** ********** Your service request has been logged (Migration request) 13 Nov 14:43 I made a phone call to vodacom 14 Nov 08:33 I made a phone call to vodacom 14 Nov 15:01 Ref: 1- ********** ********** Your query has been escalated to support specialist 17 Nov 14:53 Got a SMS from Vodacom - Please be advised that we have send your request to the relevant department to assist, they will call you shortly. Approved. Ref: 1- ********** ********** 6 17 Nov I made a phone call to vodacom just to be informed that they will call me back in 7 days after I ask to tell me what was been approved? I must wait for the relavent department to phone me. 18 Nov I made a phone call to vodacom 23 Nov 08:32 I made a phone call to vodacom 23 Nov 19:28 I made a phone call to vodacom. Still no anwers to me 24 Nov 14:08 I made a phone call to vodacom. Same story

Now my vodacom account for this month is over R300. Im not happy. I relay tried my best to sort this out but with no success. I even spoke many of times with managers. No success!!!!!!

IF I DONT GET ANY ANSWER BY 28 NOVEMBER 2017 BY 16:00 FROM VODACOM, THEN I GOT ALL THE RIGHTS TO CANCEL MY ACCOUNT WITH YOU AND GO TO A OTHER SERVICE PROVIDER.

Thank you

Regards Patricia Havenga ********** 956